No matter how skilled a builder is, or how attentive to numbers and deadlines, a good building experience can sour without strong communication. Since here at Black Canyon Builders we specialize in custom homes and remodels to suit, communication with our client partners is a top priority.
What strong communication means to us
Without a doubt, it means honesty and integrity. It also means both listening and sharing. First we listen to our clients’ needs and preferences, and reflect those back in the plans, the schedules and our professional recommendations and judgment. Strong communication also means direct, regular updates.
Why good communication with your builder should matter to you
There are so many decisions to be made throughout the course of building a home, and they all impact your experience and outcome. As a client, you should understand the financial, design and scheduling ramifications of every decision you’re contemplating.
Formal Black Canyon Builders communication processes
BCB has formal processes in place to ensure open and consistent communication with our clients. This is particularly valuable for our out-of-town clients. We offer weekly (and sometimes bi-weekly) invoices, accompanied with a progress report, relevant updates, photo updates, and change order updates.
Change orders can be one of the largest sources of contention – for homeowners and builders alike – across the industry. We are pleased to report that we’ve refined our process to ensure everyone is on the same page. When you request a change, Black Canyon Builders will create a written change order outlining the nature of the change, along with estimated additional costs and time delays. When you sign off on the change, we will get to work. We’re committed to a fast turnaround in creating this orders, so you don’t need to worry that paperwork will delay actual building.
Informal communication with Black Canyon Builders
Though “informal communication” may be a funny way to word it, we can’t overemphasize the value we place on the relationships we develop with our clients. We are available to answer any questions when we’re building or remodeling your home. We are here to listen, to make recommendations when appropriate, and to have the confidence to assert our expertise when necessary.
Black Canyon Builders, first and foremost, respects and upholds the boundaries and expectations of a professional relationship. But it would paint an inaccurate picture if we didn’t acknowledge the friendships we’ve developed and maintained with many of our clients.